Possin - Reliable Hard Worker - Great Customer Service

Personal Information View Full Detail
Name: Unhide
Email: Unhide
Phone: Unhide
Resides in: Euless, Texas, United States
Languages: English
Date of Birth: N/A
Added Date: January 24, 2014
 
Education & Experience
Education Level: Associates Degree
Travel & Relocation
Willing to Travel: Yes
Willing to Relocate: Yes International
Areas of Expertise
Industry Sector Expertise Experience
 
Resume / CV
Career Summary / Objective:
HEIDI E. POSSIN

1600 Village Dr, apt 318, Euless, Texas 76039
Phone - 903-253-4460 E-mail – hepossin34@gmail.com

OBJECTIVE

To obtain a position where my detailed nature and strong organizational skills will allow me to support and enhance the quality of my performance for my clients.

EXPERIENCE

5/2012 - current Texas Roadhouse
Server/trainer/front of house/back of house

* preformed opening and closing duties
* trained new employees on company policies
* checked and signed out employes work
* customer service


2011 - 2012 finished assaciats at TCC


2/2010 – 3/2011 Jakes Hamburgers Fort Worth, Texas
Server
* Work with other employees and managers to ensure a good work environment.
* Helped in the training of new employees.
* Helped with the busting of tables, for a pleasant experience for customers.
* Performed opening and closing duties.



8/2009 – 2/2010 Twin Peaks ​ Bedford, Texas
Server
* Work with other employees and managers to ensure a good work environment.
* Work with department heads to develop marketing ideas.
* Superior customer service was always a big priority from table to table service.
* Responsible for assigning servers table sections.
* Work with department heads to develop new ideas for in-store marketing.
* Helped in the training of new employees.
* Performing opening and closing duties.


7/2008 – 8/2009 Self Employed as a Nanny​ Tyler, Texas
References Upon Request
* Worked with many families at one time.
* The prepartation of meals.
* Assisted with homework and studying.
* Performed common household chores.
* Aided in the dropping off and picking up of kids to and from school, sports activities, and lessons.


5/2002 – 7/2008 Hollytree Country Club​ Tyler, Texas
Pool Manager/Head Life Guard/Lifeguard/Server/Receptionist/Beverage Cart
* Started as a lifeguard at the pool, through a few seasons I moved up to the Head Lifeguarding position, and eventually Pool Manager and also supervising the snack bar.
Overseeing daily operations including all opening and closing duties.
Scheduling lifeguard staff of 20+.
Organization of 30-45 childrens group and individual swim lessons including scheduling and placement with the proper instructor.
Conduting monthly lifeguard meetings according to state regulations.
Ensuring proper chemical levels according to state regulations.
* During non-pool season I worked varius jobs including Server.
All aspects of casual and formal dining server duties.
Pre and post banquet set up and break down.
* Recepionest
Answering the phone.
Updating daily food menus.
Entering members new contact information.
Assisting department heads as needed with administrative duties.
* Beverage Cart
Daily inventory of cart product.
Ensuring all players received service while on the course.
Restocking and cleaning of catr for next shift.
Entering of all hand tickets into POS system for proper billing.
QUALIFICATIONS
Excellent organizational skills. I have worked in environments that require numerous functions to be carried out at any given time. Thus my organizational skills play a vital role in being able to carry out these functions, which allows the workflow to continue in a very easy and natural way. This is a trait that I feel would be a great asset to your company.

Detail Oriented. Previous positions have required me to be very detail oriented. Food order taking, opening and closing duties, schedual making, and lesson organizing are some of these examples. Proficient in Microsoft Word and Works, Excel, Aloha and other custrom POS systems, PowerPoint, and Outlook Express and most e-mail systems.

Customer Service. Customer service is another area that I have been highly praised on at previous jobs. Dealing with vendors, customers, employees and clients from all different levels and backgrounds have helped give me the customer service skills that employers desire.

EDUCATION

2006 Graduated Alba-Golden High School
2007 Attended Tyler Junior College
2009 Transferred to Tarrant County College (still attending)
INTERESTS

Volunteer/charity work, actively volunteer with the homeless and volunteer with the elderly at an assisted living community. Previously was a practicing motocross racer. Injuries have prevented my participation but I am still an avid fan and spectator. Art and drawing.
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