Romilson Resume

Personal Information
Resides in: EDMOND, Oklahoma, United States
Languages: Portuguese, English
Date of Birth: N/A
Added Date: June 30, 2014
 
Education & Experience
Education Level: High School Graduate
Travel & Relocation
Willing to Travel: Yes
Willing to Relocate: Yes Domestic
Areas of Expertise
Industry Sector Expertise Experience
 
Resume / CV
Career Summary / Objective:
2709 NW 186TH St
Edmond, Oklahoma 73012
(949)310-9045
E-mail: Romilson74@gmail.com
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OBJECTIVE:
Looking for a job opportunity where I can utilize the skills and educational experience and training
Acquired over the past years at former jobs, school and special trainings: ________________________________________
EDUCATION:
Golden West College Associate Degree—Computer Technician, (in progress)
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EXPERIENCE:

07/2011 to Present - Seagate Technology- Yukon, OK
Level I Technical Support Engineer:
Comprehensive knowledge of software, hardware and data communication networks.
Back up current data in Windows environment to a designated location.
Good analytical, detail oriented with excellent organization skill.
Excellent communicator and ability to built relationship with the customer.
Proficient in training and supervisory techniques when helping the leads queue.
Knowledge of system implementation, network product and team player.
Ability to work under stress and handle multiple tasks.
Documentation of all calls: Date, Time, providing solutions and follow up on issues.
Install new drives, formatting and partitioning of drives over the phone.
New hires agent Portuguese and English Tech Support Coach.
Customer Service Representative:
Assist customers with all warranties and ensure proper documentation before customers shipping their drives to UPS for replacement. Also assist customer with RMA creation using different tools, like RMS, EDW. Assist support teams in fulfilling service-level and supporting with both domestic and international clients. Directed event resolution and escalations on all system outages; communicated with customer and internal teams regarding customer issues to better assist them with their issues.
08/2007 to 01/2011 - Card flex Financial - Costa Mesa, CA
Sales Executive:
Dynamic 3-year sales career reflecting pioneering and record-breaking performance in the credit card processing
Industry, remain on the cutting-edge, driving new business through key accounts and establishing strategic partnership to increase channel revenue.
1) Expert in sophisticated e-commerce sales models and vast knowledge of both the e-business marketplace and the capabilities and complexities of product.
2) Outstanding success in building and maintaining relationships with key clients and corporate decision-makers, establishing large volume and high profit accounts with excellent levels of retention and loyalty.
3) Exceptionally well organized with a track record that demonstrates self motivation, creativity, and initiative to achieve both personal and corporate goals.

06/2005 to 06/2008 – Global Electronic Technology - Cypress, CA
Data Entry & Customer Service:
Duties include: Entered data and provided administrative support to the company, helping clients with their inquiries over the phone.
Processed mail, and compiled and sent information to sales office for verification.

01/2003 to 05/2005 - Trans First/ Payment Resources International - Newport Beach, CA
Research Analyst:

Duties include: Daily cash management function to ensure that the process is properly completed on a daily basis; provide management a daily cash report outlining the current position of the company in relation to excess cash and borrowing position of the company. Also, initiate funds transfers to appropriate bank accounts when necessary. Provide various reporting to management and banks. Proactively address, business issues and identify areas of improvement within the cash management area to ensure that necessary controls are properly maintained. In charge of running a daily summary report for checking account (ACH) and, on a monthly basis, run residual report.

Call Center Technician:

Duties included: Customer service- provided courteous, friendly, and efficient service to customers over the phone, processing customer requests and documenting information by entering it into a database or other information capturing method, discussing clear and effective technical and financial subjects with customers, using good judgment; also, completed merchant applications while providing the highest level of customer service; assisted with merchant trainings as time allows.

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HIGHLIGHTS OF ABILITIES:
Team Player and detail oriented with ability to multi-task with a time restraint
Excellent customer service, analytical and organizational skills
Experience with PCs, computer systems, Windows, software programs.
Some financial and balancing experience.
Excellent communication skills; fluent in speaking, writing, and reading in English, Spanish, and Portuguese.

AWARDS/SPECIAL RECOGNITION: Promoted to Research Analyst Position, Payment Resources International
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