Byron Leonard Frac Is Life

Personal Information View Full Detail
Name: Unhide
Email: Unhide
Phone: Unhide
Resides in: SAN ANTONIO, Texas, United States
Languages: English, English
Date of Birth: N/A
Added Date: June 30, 2014
 
Education & Experience
Education Level: Bachelors Degree
Industry Experience: 1 year
Travel & Relocation
Willing to Travel: Yes
Willing to Relocate: No
Areas of Expertise
Industry Sector Expertise Experience
Entry Level Laborer 1 year
 
Resume / CV
Career Summary / Objective:
On Jan 9, 2013 4:32 PM, "Byron Leonard" wrote:

Byron Leonard 



Summary 

Ability to prioritize customer issues ensuring they are promptly addressed, documented, and resolved in a timely manner 
Experience working in a support team environment working with clients over the phone to analyze, diagnose, and resolve their technical issues 
Maintain professional customer service skills and provide customer satisfaction on each customer call 


Work Experience 



Transcom USA (Contractor) 
San Antonio, Tx 


Technical Support 
05/2010 - 09/2010 



Troubleshoot over the telephone with customers who are experiencing problems with their high-speed data services and equipment. To include modem hook-ups, installation/configuration of HSD hardware and software, modems, firewalls, and wireless home networking. 
Track, coordinate and resolve technical support tickets to/from our local departments and partnered DSL National Help Desks. 
Maintain professional customer service skills and provide customer satisfaction on each customer call 


2Wire (Contractor) San Antonio, TX 

Technical Support 06/2009 – 11/2009 



Troubleshoot over the telephone with customers who are experiencing problems with their high-speed data services and equipment. To include modem hook-ups, installation/configuration of HSD hardware and software, modems, firewalls, and wireless home networking. 
Track, coordinate and resolve technical support tickets to/from our local departments and partnered DSL National Help Desks. 
Maintain professional customer service skills and provide customer satisfaction on each customer call 


Target San Antonio, TX 

Sales Floor Merchandiser/ Planogram 12/2007 – 05/2009 



Customer service on sales floor 
Merchandising low flow/product isles/areas of the store 
Responsible for entire Seasonal section of the store including setting, flexing and stocking 
Cross training for backroom, cashier, other hard lines areas 
Assisted in training and welcoming other team members 


Linebarger, Goggan, Simpson & Blair San Antonio, TX Collections Agent 03/2007 - 06/2007 

Working in the traffic division my duties were to collect payments from debtors that owed money to courts 
We made outgoing calls and also accepted incoming calls from debtors to pay off their fines and tickets. 


USAA (Contractor) San Antonio, TX 

Technical Support Representative 04/2005 - 03/2006 



Office Support: transfer calls to the proper departments when members would need other assistance. 
Duties: to resolve technical problems that members had when trying to log on to USAAs website. 
Reset member’s passwords and pin numbers to re-establish access to the site. Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers. 
Install or configure web server software or hardware to ensure that directory structure is well-defined, logical, secure, and that files are named properly. 
Develop web site performance metrics. 
Answer user inquiries regarding computer software or hardware operation to resolve problems. 
Enter commands and observe system functioning to verify correct operations and detect errors. 


8/2002 - 5/2004 San Antonio, TX 

I was enrolled in classes in San Antonio's community college seeking my Associate Degree. Major: Computer Graphic Design/Minor: Business 


Md Anderson Cancer Research Center Smithville, TX Animal Tech II 7/2001 – 5/ 2002 



Conduct research concerning animals.
Gather data for Tech III scientist from animals that test were being ran on. Research and control animal selection.
Set up, clean, and maintain laboratory equipment. 
Take incoming calls directing them to the proper departments. 
Office duties included filing, faxing, and gave customer's information. 


ADT Security Services Aurora, CO 

Outbound Dispatcher 1/2000 – 3/2001 



Duties: Dispatch Police, EMS and Fire for residence or business. Relay work orders, messages, and information to proper authorities using telephones or two-way radios. 
Confer with customers or supervising personnel to address questions, problems, and requests for service. 
Receive or prepare work orders. 
Oversee all communications within specifically assigned territories. 
Record and maintain files and records of customer requests, work or services performed, and other dispatch information. 


Education 

Aug 2002 - May 2008 San Antonio College - San Antonio, Texas
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